Our service comprises of four phases that allow us to deeply understand the customer experience map, extract information from their interaction with the company’s different platforms and define loyalty strategies through recognition/rewards programs.

  • Defining the Customer Experience Map

  • Establishing Customer Experience Measurement methodology

  • Defining communication programs

  • Defining Recognition/Rewards programs

CUSTOMER EXPERIENCE INDICATORS

Costumer
Satisfaction score
CSAT

Net Promoter
Score
NPS

Customer Effort
Score
CES

Specifically, while the NPS offers a clear picture of overall customer satisfaction, your CES specifically tells you how you perform in handling customer problem solving.

The traditional Customer Satisfaction Index (CSAT) is still in force and tracks the level of customer satisfaction with your brand/product.

CUSTOMER EXPERIENCE SOLUTIONS

CX EPI:

CX EMPLOYEE

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